I hope you are happy with your purchase, but I understand there may occasionally be times when you need to return an item. Please read my returns policy below.
How to Return an Item
To return an item, please do so within 21 days of receipt:
- The item must be unopened, unused, and in its original condition and packaging.
- Please contact me via my Contact Page to notify us of your return.
- Include a note inside your return parcel stating your full name, address, order number, reason for return, and clearly specify if you wish to receive a refund or an exchange.
- Return items to the address provided during our correspondence.
- I strongly recommend obtaining proof of postage and using a tracked shipping service, especially for larger or more expensive parcels.
Upon receipt of your returned item, I will process a refund or exchange promptly.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is faulty or not as described. In these cases, I will cover the return shipping costs.
Non-Returnable Items
Please note that personalised products and custom-made goods cannot be returned unless they are faulty or incorrectly supplied.
Refund Processing Time
I aim to process all returns within 7 working days upon receiving your parcel. You will be notified by email once your refund has been processed, or your replacement item has been dispatched.
Your Legal Rights
This returns policy does not affect your statutory rights under Irish consumer law.
If you have further questions about returning an item, please contact us through my Contact Page.